Just wanted to share a couple of recent observations that
demonstrate how Imperial is providing world class service:
This week I had the opportunity to spend time with Lee
Taylor from the Springdale branch.
We
reviewed the RockLine account there to gather information for me to develop a
proposal for their sister plant opening in Russellville. Through the process of visiting the different
areas and talking with the customer contacts, Lee was totally professional,
courteous and patient in explaining our processes for the customer's
understanding.
It was obviously that Lee had taken the initiative to
prevent problems due to changes we were implementing and I was impressed by the
entire experience with Lee.
When we were involved in the Spirit market installation,
a hourly customer explained to us that there had been a continuous problem with
one of the selections on the Gatorade machine in the back part of the
plant. Keith Kosty listened to his
comments and rather than just say, "I will report it"
he took time from that busy day, got some safety glasses
and walked to the back with the employee so he could show him the problem.
True excellent customer service!
I am so proud to be a part of this
outstanding team!
- Margaret
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