WCS - OKC!

WCS David Burns

Good Afternoon,

I wanted to send a recap of my meeting with Marla.

. . . 

They LOVE David Burns and are so happy to have him there assisting. She is thrilled that he is there. Says he’s a go getter and a very hard worker.

Overall, she’s seen a big improvement on service and she attributes most of this to having David there.

Thank you,

Madeleine M

Tinker Grand Opening!

Great Things in Quad Cities!

Great Job Quad Cities!

Great job! Make sure you acknowledge the team responsible for this account

John S.

From: Valerie
Subject: R A Jones

I received a call this afternoon from a man at RA Jones, he said his name was Dave Messlowski, and he wanted to let the staff at Imperial know that he thinks our service is very good & that when a problem arises we are always there the same day to try & fix the problem or load a machine. He said I know people normally only call to complain  so he wanted to call  and says Thanks .

V Hesse

WCS - OKC Davey!

WCS Davey Phillips

From: Jason Cole
Sent: Thursday, July 11, 2019 12:53 PM
To: Bud Lowe

Subject: Re: FAA John Wardwell Conversation

Thanks Bud!

Daniel, 

Please note Johns feeling regarding his service level and the change we made.

Tami,

Please make sure the top portion of this email makes the blog so that Davey receives his recognition. 

Julie,

FYI

Respectfully

Jason Cole

General Manager

Imperial Vending

On Jul 11, 2019, at 12:46 PM, Bud Lowe  wrote:

Jason, I had a very long conversation with John Wardwell @ FAA. I asked him how our service is going and he said Davey Phillips is the best manager he has ever had. John said he follows through on things that need to be done and he takes care of issues faster than any other manager before. Just thought you would like to give some kudos to Davey. I also let him know we had some changes in our service department and he was happy about hopefully getting a faster response. He said he fills like his service calls were getting sidelined due to being DRS business. I assured him if this was the case that will never happen moving forward. John also assured me if he hears anything form the DRS that would affect Imperial  I would be the first call he would make. He’s happy!  

Thank You!

Bud Lowe

WCS - OKC Kenny!

From: Bailey, Shawna

Subject: FW: imperial

Great job!!

From: Wendy

Subject: imperial

Please send an email to imperial about how good of a job one of their drivers are doing, he always does whatever he can to help us out, Kenneth Williams.

Thank you

Fun Times with PT in NWA!

Paul recently visited NWA and grilled for them!
Thank you all!

We made the news at Tinker!

Happy July!

		Years!
DOUGLAS, JASON M	Tulsa	15
FRANCO, DWAYNE	NWA	15
LUDLOW, CATHERINE	Tulsa	13
DAVIS, DOUGLAS	OKC	12
WRIGHT, KAREN L	Ft Smith	7
EAST, ERIC E	Ft Smith	7
HINKLE, MIKE W	Tulsa	6
AVERY, FREDDIE C	Harrison	6
BALLARD, THOMAS C	Harrison	6
BATTERTON, TERRY N	Mt Home	6
BATTERTON, STEPHANIE U	Mt Home	6
DIXON, CASSIDY A	Mt Home	6
MCLEAN, DAVID L	Harrison	6
POYNTER, JAMES RAY	Harrison	6
ROSE, MICHAEL LEE	Mt Home	6
SANDERS, DARRELL G	Mt Home	6
WOOD, CHAD	Mt Home	6
WILDCAT JR, Jake	Muskogee	5
FERRELL JR, LOYD L	Tulsa	5
RHEA, BRIAN	Muskogee	5
BATTERTON, TANNER	Mt Home	3
GRAY, HANNAH	Lawton	3
TABBYTITE, BRENDA	Whirlpool OK	2
VAUGHN, RYAN	NWA	2
JONES, DESMOND	Tulsa	2
ODELL, CLAY	NWA	2
HARRELL JR, DAVID	Russ	2
DIAZ, BRYANT	OKC	2
HIGH, ZETH	Russ	2
DIXON, PAYTON N	Mt Home	1
CAGLE, HOUSTON	OKC	1
ROMANO, TAYLOR P	OKC	1
BROWN-MCNAIR, TYLER	Tulsa	1
SCOTT, LOGAN	Illinois	1
FIELDS, ALYSSA	Iowa	1
WARD, COLLEEN	Illinois	1
SAUCEDO, JOVA	Tulsa	1
STEWART, DESTENY	Iowa	1
TANIS, SARAH M	Tulsa	1
HOLLINGSWORTH, AARON	OKC	1

Story Time With Robert H!

😄

Triple Trouble!

We love these smiling faces!

Tech Cook off!

The Winners are:

1^st place  goes to Carlos C

2^nd place goes to John P

WCS - New Coffee Set up!

 Good morning,

This was an usual coffee account that was previously serviced by another provider.  They had a coffee unit that was leaking but when the customer tried to get them to correct it, they said it wasn't their problem.  So after time, the entire bottom of their coffee bar sank and was ruined.

The installation was scheduled for a day when they had a couple of helpers there to remove the entire cabinet and our service techs then replaced with a couple of our stainless steel OCS stands.  It looks fantastic!  My only regret is that I didn't take a before photo.

This is true "WORLD CLASS SERVICE" and I want to thank those service techs for going the extra mile to take care of this customer.  This customer will be a real advocate for Imperial!

THANK YOU!

Margaret

Great Works in Progress!

We had an organization called Loveworks here at our office yesterday. 

Here is their website:  https://www.loveworksleadership.org/about/

It is an organization that provides young students 11-14 years old an opportunity to operate a business.  

Here is the team that runs and operates a salsa company in OKC.

We are working to use their product as an ingredient to help give them exposure.  

Great stuff working with them.

Michael

WCS - John Lee!

Jeremy,

Please extend a large THANK YOU from Tinker Exchange Services and the Tinker AFB Unaccompanied Housing. Today while installing the micro market at one of the dorms John Lee actually reset and got an ice machine running again – the machine has not been working for several months! This afternoon several residents were so excited to see the ice machine was operating again.


Thank you,

Angela S. Gray

Thank you Jason!

Jason L - Thanks so much for taking time out of your day to help me! -- Ang

Thanks!

Thank you!

WCS - Coffee Team!

I want to give Kudos to the coffee install team on yesterdays install (Ken & Carlos)

We moved like a "Nascar tire change". 

12 installed machines 5 hours :-)

Mark C

WCS - John J!

Team,

Just would like to share some good things from our customers here and the relationship with our route driver John Jack.

Michael Sweat at Almon just expressed a very sincere comment about him when asked about our services etc.

“Thank you for hiring him and bringing ‘Him’ to us!”..

This has been the overwhelming consensus this week and it is evident all around the job he is doing.

Michael B

WCS!

From: Lance Whorton 

Great job team…proud of you!

From: Julie McBride

Thanks for sharing this fantastic news Elaine. 

Agree, great team and WCS kickoff! 

Thanks all!

From: Elaine Slaughter

Subject: Gateway First

All,

We wanted to pass along some great WCS news that was provided by our customer Gateway First. While attending a Workplace Wellness Meeting yesterday our contacts ( Eric - Health and Wellness Director & Hobie - Vice President) were so impressed with the service they received. First the technology piece that alerted that there was a power outage in the Market at their facility, and most importantly that the coolers were locked down for the safety of their employees. Prior to any employees arriving at the office after the long holiday weekend that Market was back up and operable, and had been filled with fresh product due to the power outage.  They are sharing with their employees, how much Imperial cares and appreciate everyone going above and beyond.

Actions like this really strengthen our partnership with Gateway, and this was a great way to start out a Workplace Wellness recap meeting for Michael, Kenny and I.  Please share with your teams that they are appreciated for all of their efforts. A special thank you to Chris and TJ for heading this up!

Elaine, Michael and Kenny