Happy Feb Anniv!

 

Name		Years
GREEN, ROBERT E	Tulsa	22
BLAIR, MICHAEL	Tulsa	16
TAYLOR, LEE E	Springdale	16
DEAN, JASON	Springdale	14
MELCHOR, ALICIA	Tulsa	14
GALL, DALE	OKC	13
SCALES, GREG	Tulsa	12
BOYNE, CRAIG	Tulsa	11
STEWART, TAMMY	Russellville	11
HUMAN, DERRIC	Tulsa	8
WILLIAMS, TRE	Goodyear	7
CRUZ, MICHAEL	Tulsa	6
POPA, JOHN B	Tulsa	6
WRIGHTSMAN, SKIP	Tulsa	4
SHARP, JULIE	Tulsa	4
SCALES, CINDY	Tulsa	3
HOLMES, TYLER	Tulsa	3
BERRY, NICK	Stillwater	3
YOUNG, KENT S	Tulsa	2
PHILLIPS, COLTON	Tulsa	2
DEBUSKY, JOHN R	Davenport	2
WALKER, ROBERT JOHN	Tulsa	1
MCREYNOLDS, JUSTIN	OKC	1
ALMY, JAMES A	Lawton	1
RADER, TADD L	Bacone	1
POOL, DENNA G	Tulsa	1
FIEDLER, JUSTIN A	Tulsa	1
STEELE, KEVIN P	Springdale	1
HUDLOW, CYNTHIA	Springdale	1
CAMARILLO, JUAN	OKC	1

 

WCS - OKC - Davey!

 

GREAT JOB DAVEY!!!

Thank you,

Keith

 

From: Barry
Subject: WCS-Davey P

 

Keith,

Today I had an interview with a young lady who applied for a route delivery position. I asked how she heard about the position. She told me that she currently works for Fed Ex and the driver who takes care of their vending machines gave her information about the company. She asked questions about what he does and if he enjoyed it. He replied saying that it's a great career and they have opportunities for growth. She stated that he was extremely pleasant to talk to and made her want to know more about the position. So, she applied and wanted to thank him for the conversation they had. If it wasn't for his World Class Service, she never would have approached him. The person she was referring too was none other than Davey P. So, I wanted to make sure Davey got some recognition for this.

 

Thanks for all you do for Imperial Davey!

 

Barry 

 

​​Barry S

Retail Manager

January 2021 Milestones!

 Michael Dry - Tulsa -  15 years!  

Steve Clark - Ft Smith -  A Decade!

Wes Briscoe - OKC - 5 Years!

WCS - OKC!

 Daniel, 

 

I had a meeting this morning with Sharon .l. .  at OK Commons. She wanted me to pass on the exceptional customer service from her service tech Robert. She stated she called in an issue in during the afternoon. Robert called her to let her know he would not make it by closing and would be there first thing in the morning. He showed shortly after they opened and resolved the issue and "was just as sweet as he could be" . 

The continued WCS our employees are providing is continuing to open door for more services, it looks like we will be acquiring the coffee and this account and there will be other opportunities at other accounts her company manages. 

 

Thank you, 

 

Tami 

WCS - OKC - Troy!

From: Daniel S

Sent: Monday, January 4, 2021 11:10 AM
To: Dawn

Subject: Re: Cox

 

Great Job, Troy! This is the news we need to start 2021 off in the correct direction! 

Thank you for all you do out there!

---

From: Dawn

To: Daniel

Subject: Cox

 

Kirk wanted to extend a huge thanks to Troy for coming out and getting everything fixed this morning!

 

Kind regards,

Dawn

 

Happy Jan Anniv!

 

		Years
MONTGOMERY, RODNEY	Tulsa	26
WILSON,  BRANDON	Tulsa	21
RUSSELL, BEN	Tulsa	19
BOWEN, RICHARD	Tulsa	19
WHORTON, LANCE	Tulsa	19
PEREZ, ARTURO	Tulsa	16
DRY, MICHAEL	Tulsa	15
SPEER, REGINA	Ft Smith	11
WESTBROOK, CONNIE	Ft Smith	11
WILCOX, CHARLENE	Ft Smith	11
CLARK, STEVE	Ft Smith	10
PENTLIN, JIMMIE	Tulsa	9
BROOMFIELD, MONIQUE	Goodyear	8
WILSON, KALEY	OKC	7
GUYLL, JUSTIN TYLER	NWA	7
PROUT, MONA	Tulsa	6
CEBALLOS, VALENTIN	Russellville	6
NUNEZ, YESENIA	NWA	6
ISON, ERIC	Tulsa	6
GONZALEZ, NORMA	Tulsa	6
BRISCOE, JOHN	OKC	5
FAIN, SAMUEL DEWAYNE	Tulsa	4
COURTNEY, MICAH	Tulsa	4
BULL, CHRISTINA	Russellville	3
NEWTON, ANDREW	NWA	3
LAMANTIA, REBECCA K	TCC South	2
BELLE, MARCEL F	NWA	2
HANKINS,  DIANNE	Tulsa	2
LOMBARD, RYAN K	Tulsa	2
STRICKLAND, MARCUS	Ft Smith	2
TERVIN, Bill	Ft Smith	2
DYER, KIMBERLY M	OKC	2
GONZALEZ, DAVID A	Davenport	2
BORREGO, CHRISTOPHER M	OKC	2
WAGONER, SEAN LEE	OKC	1
OWENS, LISA M	NWA	1
JONES, NICHOLE R	OKC	1
LINDLEY, PRESTON J	Tulsa	1
LE DOUX, MICHAEL	Tulsa	1
FIGUEROA, KEITH M	NWA	1
KELLY, SHALENA K	Muskogee	1
PALMER, KENDRA	Tulsa	1

 

Congrats Solveys!

 Solvey Grand #9!

SpotLight Employee - Stephen R - Tulsa!

 

SpotLight Employee – Stephen R

 

How did you first learn about Imperial?

Buddy that just started on a vending route told me about it. He is gone now.

 

What advice do you have for prospective Imperial candidates?
Diligence in the small things pays off. Everything takes time.

What are 3 words to describe Imperial?

Demanding, Opportunistic, Hard-working

What drew you to Imperial originally? And how has Imperial changed since?

To be honest, it was a change from sales which I had done for most of the previous 6 years. Imperial has optimized overall operations and, from what I can tell, just about every other aspect of their business out of necessity. 

What is the favorite part about working for Imperial?

The room for advancement so I can better provide for my family.

What is your proudest moment at Imperial?

Becoming the “Veteran” route manager for markets. It helped me kick it into high gear and fix any deficiencies that I have had previously in the role.

Are you messy or organized?

Yes... It depends. Typically organized, but there are times that some things slide. :)

Do you have a favorite quote?

Hustle in silence and let your success make the noise.

If you could change one thing about working here, what would it be?

Budgets to celebrate our employees more often to help build relationships outside of work (Main event, Dave and Busters, etc..)

Motto or personal mantra?

Work hard now so you can relax more in the future.

Tell us something about yourself that would surprise us?

I’m a huge fan of hiphop.

Three words to best describe you?

Dedicated, patient, caring.

What is your biggest pet peeve?

Laziness

What’s one thing on your bucket list?

To own an apartment complex and other rental properties. (strange, I know.)

What’s the one thing, you can’t live without?

My family. Especially my wife and baby.

Where is your hometown?

Seminole, Texas.

Where would you like to go on a dream vacation?

New York City

What has been your Best Job?

Being a route manager for Imperial. I can appreciate legitimate opportunities for advancement that are based on performance and not solely on a degree.

Worst Job?

Selling carpet and tile.

Funniest/Weirdest request from a boss?

Stop working so much. -Keith Kosty

If you could meet anyone, who would it be?

Gary Vaynerchuk

WCS - Esther!

 

WCS - Tulsa

Kayla,

Thank you for sharing. Drew does an outstanding job of keeping Macy’s looking beautiful! This a very challenging year to manage such a large account and keep it looking nice. Drew has done great since he started on the route. I always love to hear it when people at an account mention our people by name. It’s awesome that he mentioned Robert as well!

Everyone – This is the sweet spot that can be challenging to achieve within a customer. Great operational service and great customer service provided by the driver.

Sincerely I say, GREAT job to Drew, all that support Drew’s efforts and Macy’s as a whole.

 

Thank you,

Keith

 

From: Kayla
Sent: Monday, December 14, 2020 8:17 AM
Subject: Macy's - Glowing Customer Review

 

Good morning,

Just wanted to pass along the awesome things a customer just commented on regarding Macy’s. He’d called for a CC issue (that resolved itself via his wife once I’d called him back), and he took the time to tell me about how awesome he thinks our services and personnel are. He said he used to work for BlueS&* and is just blown away by how friendly our people are, how well stocked our market and machines are, and how clean everything always is. He said if we ever needed a photo op, it’s this account, and you wouldn’t even have to clean it beforehand. He mentioned Robert by name and said our driver – Drew - always says hello and is super friendly. His wife also mentioned that it was one of our guys that helped her set up her account (the funds that were originally questioned by the husband).

 

I thanked him immensely and told him we surely appreciated it because he wouldn’t believe how often we hear only the negative, so it’s super nice to just hear that we’re doing good by them!!

 

He also said he doesn’t know how BlueS&* is still in business and I just had to laugh 😊

 

Kind Regards,

Kayla 

Markets & Loss Prevention

WCS - Tulsa

Keith,

I wanted to brag a bit about Stephen R.  He is a fantastic team member in many shapes and forms.  He always has a great attitude even when things are tough and is always willing to help in any way he can.  In no way, shape, or form am I his boss or superior but he always treats and respects me as if I was which to me means he does the same for everyone else.  This occurs not just on occasion, but every day I see this guy!  I would highly recommend him for a spotlight employee and think that if he applies or should be considered for whatever positions in the company where he can move up the ladder should he want to and continues these things.  So shout out to Stephen!!

 

David B.