Russellville Party

OKC Party Pix

WCS - Tulsa

Great work Ben. Thanks for sharing.

 Julie McBride | Director of Customer Care

 

From: Ben Clanton  

J and J,

I thought you both would want to see this.

In a business where we usually only hear the bad, it’s always refreshing to year the good.

 Thanks, Ben

 From: Kokemuller, Tanner
Subject: RE: Holiday Schedule- side note

 On a side note Ben, I would like to thank Imperial for all their hard work and dedication to us this year.  Getting everything in place seemed like a mountain of paper work and one fire after another, but it appears all worth it in the long run.  The level of customer service and response to any issue no matter how small has been above phenomenal.  The amount of positive feedback has been incredible.

 Please feel free to forward this to everyone that’s helped us with the market, coffee, vending, catering, serving, and even your supervisors.  We here at Siemens truly appreciate the partnership we made this year.

 Mit freundlichen Grüßen
Tanner Kokemuller

Great Job Catering! What a Season!

This is an awesome pic!

Michael

**Spot Light Employee** Robert Day - Lawton

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What advice do you have for prospective Imperial candidates?

 

Have a good attitude.  Don’t be afraid to work and don’t be a clock watcher.

 

Are you messy or organized?

 

I believe in being well-organized.

               

If you could meet anyone in the world (dead or alive) who would it be, and why?

 

Wyatt Earp.  I am fascinated with the old west.  I think that would’ve been an exciting era to live in.

 

Tell us something about yourself that would surprise us.

 

To avoid being drafted, I joined the Army at age 17;  then served for over 22 years.

 

What did you want to be growing up?

 

Since I was 16-years-old I dreamed of owning and working at my own bakery shop.

 

What kinds of hobbies and interests do you have outside of work?

 

I enjoy coin hunting and walking with my dogs.

 

Where is your home town?

 

I was born in Winnebago, MN.  But spent my whole childhood in Minneapolis, MN.

 

Where would you like to go on a dream vacation?

 

I dream of taking an Alaskan Cruise.

 

What has been your best job?

 

I enjoyed working as a cook in a daycare center.

 

If you had to sing a Karaoke song…what would it be?

 

Tequila.  There is only one word “Tequila” spoken throughout the song.

 

 

 

 

 

 

WCS - Carlos

Johnny,

Once again, I get to give a Gold Star to one of your service technicians, Carlos - he installed the 2 water systems yesterday.  He is a pleasure to work with.  Courteous, respectful, professional, knowledgeable, and went the extra mile to get these machines set up for me.

Just wanted you to know… please pass this on to his supervisor, HR, or anyone that needs to know about his performance.

Thank you

Thea

Honeywell

Thank you Tulsa Team

Good morning team! 

I wanted to thank everyone involved in the Imperial Showcase.  Your time and effort leading up to and during this event was very much appreciated. 

I feel this event went very well, and I am confident it will result in new business.

Thank you again, and have a great day!

Sincerely,

Kelly Gile

Great Party - Great Year - Thank you everyone!

 

**Spot Light Employee** - OKC - Tim Empson

Tim Empson is one of Oklahoma city's coffee delivery drivers.

We were lucky enough to have Tim transfer to our branch from Tulsa over a year ago, our customers are the lucky recipients of his superior service and customer service skills!

 

 

 

 

 

 

 

 

 

How did you first learn about Imperial?

Through acquisition

 

If you could switch your job with anyone else within Imperial, whose job would you want?

Just mine

 

What are 3 words to describe Imperial?

Employee friendly, up to date technology, and efficient

 

What is your favorite part about working for Imperial?

The people

 

What is your proudest moment at Imperial?

Winning the Twinning's Tea contest

 

Are you messy or organized?

Organized

 

If you were stuck on an island, what 3 things would you bring?

Knife, rope, and flint

 

Motto or personal mantra?

Just Do It!

 

Tell us something about yourself that would surprise us?

Ex United States Marine

 

3 words that describe you?

Honest, hardworking, loyal

 

What is your biggest pet peeve?

Whistling

 

What is your hidden talent?

Very accurate at throwing footballs and baseballs

 

What kind of hobbies and interests so you have outside of work?

Love to play sports

 

What's one thing you can't live without?

Mountain Dew

 

Where is your home town?

South Haven, MI.

 

What has been your best job?

USMC

 

Worst job?

Working in a salvage yard as a kid

 

WCS - OKC - Doug

Great job Douglas Davis Jr. great service is what we strive for everyday at every account WCS! 

 

Thanks, 

Tyler Tesch

From: Tim Wilson
Subject: National Cowboy Museum

I know we mention a lot of what is overlooked or done incorrect. I’d like to give equal time to the ones that do well.

 

I took a change bag to the customer and they said things have gone very well over the past year that the current driver has had the route. The machine looked very good and was fully stocked. With all around good reports from the customer I felt confident enough to bring up pricing  and the increase was accepted with no hesitation.

 

That is a great reminder that ‘service sells’.  Tyler, please let this driver know their work is appreciated.

 

Thank you.

 

Tim Wilson | Account Manager

 

World Class Service - Robert Warren

From: Jay Jordan
Sent: Sunday, December 04, 2016 8:45 AM

Subject: macy's

 

Julie

Please pass along to the team your rout driver has been doing a great job.

 

« Jay Jordan | Director of Maintenance & Engineering  | Macy's Logistics & Operations OK - D2C

HAPPY DEC ANNIVERSARY

		Years
DICKERSON, TIMOTHY LEVON	OKC	13
LOGSDON, AMY	TULSA	12
DAY, ROBERT	LAWTON	9
BROOKER, MARY	TULSA	8
CLEMENTICH, SAMANTHA	TULSA	7
MOTLEY, MARGARET LYNNE	RUSSELLVILLE	7
FISSEL, JAMES CODY	TULSA	6
JOHNSTON, COLIN	TULSA	5
HAWS JR., NOAH HAROLD	TULSA	5
KUEHN, LAWRENCE JEROME	OKC	3
THOMAS, MICHAEL LEE	NWA	2
NUNEZ, MARIA	TULSA	2
GARCIA, NAYELY	TULSA	2
DUNN, MARK ANDREW	TULSA	2
PENDERGRASS, BRANDIE MARIE	TULSA	2
STARR, PATRICIA DEINIA	TULSA CAFÉ	2
JENKINS, JOANNA L	RUSSELLVILLE	2
FIELD, FRANK LEE	TULSA	1
FARRAR, TOBY ALLEN	AMARILLO	1
HUNT, MATTHEW DAVID	TULSA	1
REDD, ANDRAE DEWAYNE	TULSA	1
FOWLER, JEFFREY M	NWA	1
WHELAN, LANCE MITTCHEL	OKC	1
EDDINGS, HALEY ANN	RUSSELLVILLE	1
BRUCKERHOFF, JUSTIN LEE	TULSA	1
ODOM, AUSTIN TAYLOR	TULSA	1
TEJEDA, OCTAVIO	TULSA	1

Thank you John - IT

John

I just wanted to thank you so much for helping me yesterday with the computer problem.

I appreciated your patience and your great customer service in helping me with this problem.

 

Thank you

Phil O

WCS - Carlos

To: Ken Solvey; Johnny Bailey

Subject: Carlos Castillo

 

Just wanted to let you know Carlos was a big help to the install team today. We were changing out a CCD at Harsco the we were not equipped to deal with.

Carlos stepped up and helped us.

 

We really appreciate it.

 

John Steele

OKC Pot Luck Winners - Happy Thanksgiving

We had a competition for best desert and best dish. Below are the winners!

Best Side Dish is Dale with green beans.

Best Dessert is Troy with oreo pie.

 

Great job Team!

Good afternoon Angie. As most of you know, Springdale was without a kitchen to prepare the holiday meals in. With the combined efforts of several folks in Tulsa, we were able set up a kitchen, cook food and with the help of other Tulsa folks, get that food transported to NW Arkansas. From NW Arkansas we had a combined crew of several folks that worked long hard hours to make sure our customers were taken care of.

Fort Smith loaned us 2 ladies, Regina Speer and Connie Westbrook, to help us with a major catering in SW City, Missouri and Bob from Russellville transported food for us along with help from our staff at the cafeteria at Georges in Cassville. With all these folks helping and Rachelle and her crew working out of Tulsa it was a huge success. This has all been done without a kitchen in Springdale and World Class Service still provided to our customers.

This shows what 3 different branches can do when we all work as one team, the Imperial team. My hat is off to everyone involved and it should make everyone proud to be a part of such a great bunch of folks.

Thanks to everyone for taking care of our Imperial customers.

Sincerely,

James Pickney

Customer Service Manager

Springdale Branch

Great Job on the new USA Truck Install

U S A Truck install

WCS - Catering

Awesome!  Thanks to everyone involved.

 

Jerry

 

Rachelle, just wanted to let you know all went great at Springdale corporate today.   Imperial has a great team and we couldn’t have asked for better service or better quality food!  Excellent Job.   Jeff did great last night and James and his team did great today. 

 

Thanks so very much for helping our company employees have a great Thanksgiving! 

Barbara Almond

Thank you Veterans!

One of our managers volunteered at a local VFW for the Veteran's Day Celebration.

Thank you Veterans!

More updates on the new Springdale Building!

Nashville Coffee Seminar

Great Job Tulsa Warehouse

Great Job Tulsa Warehouse Team! 

Looking great, organized and functional.

Your hard work shows! 

Thank you all.

WCS!

HAPPY NOVEMBER ANNIVERSARY

		YEARS
HATCHER, NANCY	TULSA	25
LOWE, BUD DANIEL	OKC	15
COLLINS, JOE	NWA	12
CHAPIN, ROBERT	TULSA	12
PARSLEY, RANDY LEE	NWA	12
SCHWARTZ, JOHN DANIEL	TULSA	10
STACY, PATRICIA	TULSA	9
BARR, TAMALA W	KC Paris	6
COLLIN, MASON T	TULSA	6
PATTERSON, KATRINA G	KC Paris	6
KEYS, JEREMIAH T	TULSA	4
DORSEY, JEFFREY TYLER	TULSA	4
BURCH, BRAYDEN M	OKC	3
HERNANDEZ, EUGENIA	TULSA	2
BAXTER, ANDREA MICHELLE	KC Paris	2
HARRIS, MARGUERITTE D	ANO café	2
COCHRAN, SHELLY RENA	ANO café	2
JOHNSON, SETH WAYNE	NWA	1
TURNER, CHASE DILLON	LAWTON	1
FARRAR, CHADWICK DUANE	AMARILLO	1
MOSLEY, LENNY CORNELIOUS	OKC	1
PATTISON, CHRISTOPHER W.	TULSA	1
BROUSSARD, JAMES JOSEPH	ANO café	1
JOHNSTON, DAKOTA EDWARD	NWA	1
MCHUGHES, DAVID HENRY	TULSA	1
JONES, DIANNA M	OKC	1
SMITH, LOGAN KADE	TULSA	1
YEAGER, HOUSTON CARTER	TULSA	1
WAGES, GEORGE KELLY	RUSSELLVILLE	1
WHITFORD, BETTY D	Campbells café	1